SERVICE
SERVICE
เครื่องจักรคุณภาพสูง จากประเทศชั้นนำ อาทิเช่น ญี่ปุ่น ไต้หวัน เป็นต้น ต้อง IIT Group เท่านั้น
PuttingThe Customer First
30 MinutesQuick Response
24/7 Online Service
Pre-sales Service
Pre-sales Technical Consultation
1. According to customer requirements, providing customers with product information, technical consultation, technical guidance, assisting customers or customizing professional laser processing solutions for customers through a variety of channels such as network, telephone, letter, and door-to-door service.
2. The company has four fully equipped intelligent exhibition halls in the headquarters, Suzhou, Qingdao and Ningbo branches, equipped with a professional reception team, which can provide customers with on-site visiting and inspection reception, on-site machine testing, incoming sample proofing and sample mailing at any time.
1. According to customer requirements, providing customers with product information, technical consultation, technical guidance, assisting customers or customizing professional laser processing solutions for customers through a variety of channels such as network, telephone, letter, and door-to-door service.
2. The company has four fully equipped intelligent exhibition halls in the headquarters, Suzhou, Qingdao and Ningbo branches, equipped with a professional reception team, which can provide customers with on-site visiting and inspection reception, on-site machine testing, incoming sample proofing and sample mailing at any time.
During Service
Assist customers in planning, designing production sites, free customer training, etc.
1. The company adheres to the principle of honesty and fairness, regardless of the amount of the contract, new or existing customers, domestic and foreign customers, we will treat with integrity and fairness;
2. Strictly implement the provisions of the contract. For each device ordered by the customer, we will strictly abide by the product standards, conduct multiple quality inspections, ensure quali
3. On-site inspections for machine usage. Assisting customers in planning and designing production sites in accordance with the actual conditions of water, electricity, gas to meet the equipment operating requirements;
4. When the equipment is delivered, provide customers with a complete set of equipment operation instructions, including installation guide, maintenance guide, unloading guide, training guide, etc..
1. The company adheres to the principle of honesty and fairness, regardless of the amount of the contract, new or existing customers, domestic and foreign customers, we will treat with integrity and fairness;
2. Strictly implement the provisions of the contract. For each device ordered by the customer, we will strictly abide by the product standards, conduct multiple quality inspections, ensure quali
3. On-site inspections for machine usage. Assisting customers in planning and designing production sites in accordance with the actual conditions of water, electricity, gas to meet the equipment operating requirements;
4. When the equipment is delivered, provide customers with a complete set of equipment operation instructions, including installation guide, maintenance guide, unloading guide, training guide, etc..
After-Sales Service
24/7 Service
1. The warranty period of the machine is 1 year (excluding: optical lenses, cutting nozzles, etc., equipment damage by wrong operations, natural disasters, force majeure factors, private changes, etc. are not covered by the warranty), free installation, free software upgrade;
2. Quick response within 2 hours. After receiving user's report for repairing, after-sales engineer reply with solutions clearly or arrives at the equipment site within 24 hours;
3. Network remote service and 400 telephone service, professionally trained engineers provide technical support and services to
users around the world through the network; mainly use social software such as QQ, WeChat, Teamviewer to remotely and quickly find faults online and deal with them in a short time. Ensure users use equipment better;
4. During the warranty period, the company will also occasionally assign engineering and technical personnel to work on user equipment for technical inspections, routine maintenance and inspection of equipment, also solve users' doubts.
1. The warranty period of the machine is 1 year (excluding: optical lenses, cutting nozzles, etc., equipment damage by wrong operations, natural disasters, force majeure factors, private changes, etc. are not covered by the warranty), free installation, free software upgrade;
2. Quick response within 2 hours. After receiving user's report for repairing, after-sales engineer reply with solutions clearly or arrives at the equipment site within 24 hours;
3. Network remote service and 400 telephone service, professionally trained engineers provide technical support and services to
users around the world through the network; mainly use social software such as QQ, WeChat, Teamviewer to remotely and quickly find faults online and deal with them in a short time. Ensure users use equipment better;
4. During the warranty period, the company will also occasionally assign engineering and technical personnel to work on user equipment for technical inspections, routine maintenance and inspection of equipment, also solve users' doubts.